高级商务英语口语辅导：口语会刊（136）
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公共关系——保修问题解释 1.Cause of the warranty problem 保修问题的原因 A: What is the root cause of the warranty problem? B: It was a faulty wire harness. We will fix it for free. A：这次保修问题的根源在哪里？ B：是一个线束有问题，我们会免费修好。 2.Compensation to customers 对客户的补偿 A: Is there any compensation to customers? B: Just free repair for the problem. A：对客户有什么补偿吗？ B：只提供对此故障的免费维修。 3.Recall 召回 A: The recall can hurt a company very much. B: That is why the development engineers need to be very careful. A：召回对一个公司的伤害会很大。 B：这就是为什么开发工程师一定要非常小心。 4.Tire replacement 更换轮胎 A: Have you had the tire replacement? B: I did. It’s still under warranty. I paid half of the costs. A：你换轮胎了吗？ B：换了，还在保修期内，所以我承担一半的费用。 5.Warranty scope 保修范围 A: What is your warranty scope for this car model? B: We only have warranty on power train. A：这种车型的保修范围是怎样的？ B：我们只对传动系统保修。 相关资料 |
