高级商务英语口语辅导：口语会刊（108）
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法律事务——投诉 1.Customer complaints 客户投诉 A: We had a lot of customer complaints on our products. What should we do? B: We need to investigate the cases, and find the root of the cause. A：有很多客户投诉我们的产品，我们该怎么办？ B：我们要调查一下情况，找出根本原因。 2.Formal complaints 正式投诉 A: Today, our customer sent a letter of formal complaints to our General Manager. B: Really? It’s getting very serious. We got to take care of it soon. A：今天，我们的客户给总经理发了一封正式的投诉信。 B：真的吗？问题严重了，我们得尽快解决这个问题。 3.Public relations 公共关系 A: Who takes care of complains in our company? B: Public Relations Department. A：谁来负责我们公司的投诉？ B：公共关系部。 4.Punishment 惩罚 A: If you don’t satisfy customers, they would remember, and they will punish you by not buying your products. B: I learnt that in a hard way. A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。 B：我有过惨痛的经验教训。 5.Survey of satisfaction 满意度调查 A: Do we have a survey of satisfaction? B: No. We rely on J.D Power reports. A：我们有满意度调查吗？ B：没有，我们依靠J.D Power调查报告。 Note: J.D Power is a company who does evaluation quality on cars and auto systems. 注：J.D Power是一个评估汽车和汽车系统质量的公司。 相关资料 |
