2013年剑桥高级商务英语听力原文12
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Part Three. Questions 23 to 30. You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work. For each question, 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You now have 45 seconds to read through the questions. [pause] Now listen, and mark A, B or C. [pause] Man: So Jane, the changes are certainly quite wide-ranging, aren’t they? Woman: Yes, Oliver, the skills audit, targets, suggestion scheme, training arrangements… the list seems endless… Man: I suppose different people will react differently – they won’t all see the benefits of the changes…. Woman: Sure – and for some people, they’ll feel their areas of responsibility are being taken over, become resentful, and the company must tread very carefully here… because it’s the tide of high turnover that they company is trying to stem with these measure. These days, it’s often service that’s the key to maintaining an edge… so what the company needs to avoid happening in the future in sales decreasing if clients stop feeling they’re getting that treatment from happy, motivated staff here… Man: Mm… I guess it was Human Resources that pushed for the changes, then? Woman: Well, they were consulted. Actually, they’re the kinds of ideas that you might have expected the team system might have generated – because they’re quite wide-ranging, not just focused on one aspect. So, I guess it’s quite surprising, in a way, that it was the leadership group which authored them… what’s good, I think, is the way they’ve spent quite an amount of time consulting with management at all levels, so they have a kind of hands-on feel. Man: So what will affect us first? Woman: Well, the skills audit, though its real effects won’t be apparent for some time. I don’t know, I think that was a wasted opportunity, really… It was so thorough, too thorough in fact… I mean, they asked absolutely everyone about absolutely everything because they were so obsessed with wanting to be accurate, but the result is they’re just swamped with information… they didn’t need to be that in-depth… Man: Uh-huh… So is it really these divisional targets that will have the first impact? 相关资料 |
