2015年11月商务英语口语备考讲义：练习提问
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练习提问 提问的方法 1. 灵活提问法：在倾听20-30秒之后，用中文思考出1个问题，以及一点答题提示。 2. 定式提问法： a) 举例子，正例子 b) 举例子，反例子 c) 此事很重要，可为什么做起来这么难(如，让客户觉得自己受重视，为什么这么难?或者，让大家对健康安全负责，为何这么难?或者：时间规划为什么这么难?) d) 询问后果：如果不这么做，会怎么样? e) 具体询问如何做，比如：什么时间做，什么地方做，什么人来做，做的目的，追求什么结果，等等) PART 2 Oral Test Past Paper Task Card 1 A：Customer Relations: the importance of making customers feel valued. B：Company Growth: the importance to a company of controlling expansion. C：Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company. Task Card 2 A Time Management: the importance of planning work time effectively B Project Management: how to ensure inter-departmental co-operation on new projects. C Purchasing: how to evaluate and select new products. Task Card 3 A Personnel Management: the importance to a company of having well motivated staff B Strategic Planning: how to decide whether to purchase or rent company premises C Sales: how to ensure that price levels for new products are set appropriately Task Card 4 A Communication Skills: The importance of foreign language training for selected employees B Advertising: How to select a suitable agency to handle a company’s advertising C Finance: How to decide whether to float a company on the stock market Task Card 5 A Marketing: the importance to a company of offering its products on the world-wide web B Staff Training: how to evaluate the effectiveness of company training programs C Company Growth: how to decide when it is the right time for a business to expand Task Card 6 A Public Relations: the importance to a company of sponsoring well-known personalities from the arts and popular culture B Recruitment: how to ensure that the best candidate for a post is selected C Information Management: how to analyze and make effective use of information Task Card 7 A Sales: the importance of brand image in ensuring that products or services sell well B Technology: the importance to a company of keeping up-to-date with internet developments C Quality Control: how to ensure that a company consistently maintains quality control standards Task Card 8 A Product Promotion: how to make effective use of the media when promoting a new product or service B Project Management: the importance of teamwork for the effective management of projects C Health and Safety: how to develop a responsible attitude among staff to the health and safety requirements of a company Task Card 9 A Technology: the importance of computer skills for the workplace of the future B Communications: how to ensure that email is used appropriately by staff for internal and external communications C Staff Development: how to administer a staff budget effectively Task Card 10 A Market Research: The importance of finding out about customer’s habits and attitudes B Financial Management: How to identify ways of reducing costs in a company C Communication: How to achieve an effective working relationship between different Departments within a company Task Card 11 A Communication Skills: the importance of understanding cultural differences when working in an international environment B Personnel Management: the importance of providing employees with clear job descriptions C Company Growth: how to ensure that company growth proceeds at the optimal rate Task Card 12 A Time Management: how to manage a heavy workload effectively B Health and Safety: the importance to a company of having a Health and Safety policy C Human Resources: how to ensure that staff at all levels receive appropriate feedback on individual performance Task Card 13 A Customer Relations: how to maintain customer interest in a company’s products. B Career Planning: the importance of having a career plan in order to achieve high levels of success at work. C Product Development: the importance of product diversification to the success of a business. Task Card 14 A Health & Safety: the importance of ensuring that all staff are aware of the need for health and safety procedures. B Communication: the importance in business of maintaining personal contact with clients. C Company Growth: how to balance company growth with production capacity. Task Card 15 A Staff Management: how to achieve and maintain a high motivation among a workforce. B Market Research: the importance of carrying out market research for company growth. C Technology: how to plan for the impact of new technology on a company. Task Card 16 A Career Development: the importance of acquiring a range of skills throughout your career B Customer Relations: the importance of customer services in maintaining a company’s competitiveness C Finance: how to ensure effective financial controls in a company Task Card 17 A Management: how to run a meeting successfully B Marketing: the importance of packaging products appropriately C Strategic Planning: the importance of involving staff in setting the objectives of a company’s business plan. Task Card 18 A Market Research: the importance of doing market research before launching a new product. B Finance: the importance of foreign investment for a company. C Training: how to monitor internal staff training schemes effectively. Task Card 19 A Transport Management: the importance to a business of an efficient public transport system B Sales: how to sell a product effectively in international markets C Recruitment: how to organize an effective recruitment drive Task Card 20 A Career Planning: how to assess the career opportunities provided by different types of companies. B Transport Management: the importance of using environmentally friendly means of transport whenever possible. C Purchasing: how to ensure that stock control systems are run effectively. Task Card 21 A Public Relations: the importance of adequate supervision and training of staff who deal with the public B Human Resources: how to provide effective support for new members of staff C Travel: the importance of being aware of differences in appropriate behavior in other cultures. Task Card 22 A Training: the importance of a cumulous program of training within a company. B Product Promotion: the importance of selecting appropriate members of staff to attend exhibitions. C Communications: how to ensure appropriate levels of confidentiality over the long-term staffing plans of a company. Task Card 22 A Life Skills: the importance of being able to cope with stress in a job B Health & Safety: the importance of a safe working environment for maintaining staff morale C Production Management: how to maintain a balance between quality control and speed of production Task Card 23 A Technology: the importance of training staff in how to use new technology when introducing it into the workplace B Purchasing: how to maintain good relationships with suppliers C Advertising: how to achieve a strong visual impact in advertising Oral Test Past Paper 相关资料 |
