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Lesson One
Formal Verbal Communication in Business I
正式商业交流 (1)– 研讨会 Part I Objectives ² Procedures of Seminars Leading and Commonly Used Sentence Structures 研讨会各个程序及常用句型 ² Questioning Techniques 提问技巧 ² A Leader and A Good Listener, At the Same Time 做好的听众，做好的领导者 ² Giving Criticism 提出批评观点的技巧 |
Part II The How-Tos Leading Seminars/ Questioning Techniques ² General procedures of a seminar/lecture
1) Self-introduction
2) Introduction of Topic
3) Describing sequences and timing
4) Highlighting information
5) Involving the audience
6) Giving instructions
7) Checking understanding
8) Asking questions
9) Clarifying questions
10) Evading questions
11) Inviting comments
12) Interrupting
13) Transitions
14) Reformulations
15) Closing ² Language Reference Self-introduction 自我介绍
Good morning, I’m ---- and I’ve been invited to give this talk/ presentation / lecture because---
I have done research in / I have a special interest in / my experience is in Introduction of Topic 话题介绍
In my presentation/talk/lecture today I shall be dealing with---
The subject of my ---- today is ----
What I’d like to do today is introduce/suggest/ analyse/ describe / explain
My topic/subject today is ---
I shall be dealing with 2/3/4…. main areas/topics/subjects today Describing Sequences and Timing 程序介绍与时间安排
First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---
Next I shall---/after that I will take the opportunity of describing---/
Then we’ll look at---
Finally I want to--- Highlighting Information 重点介绍
(Rhetorical questions)
So, what does that mean?/How can we interpret this?/What’s the explanation for this?/What are the implications of these findings?
(Change of focus)
What that tells us is/What I’m suggesting is/What is clear is that
(Introducing auxiliary verb)
So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---
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